FREQUENTLY ASKED QUESTIONS

Frequently asked questions





Is a Deposit required?


Yes, a non refundable 25% deposit is required to secure your appointment.




What if I need to reschedule?


To reschedule appointments booked online, please check your confirmation email. Find the rescheduling link at the bottom of the page and change your appointment date or time. If there isn't any availability please sent an email to your service provider for further assistance.




Do I have to use a certain type of hair?


Yes, " Spectra, Freetress, Outre X-pression, and EZ " hair in Pre-streched is required. The required amount of hair for each style is listed in the schedulicity service description.




What happens if I cancel my appointment?


If you cancel you appointment your deposit is non refundable. If you decided to rebook, another deposit is required for your next appointment.




What is the required hair length before booking an appointment?


Your hair must be at least 4 inches or longer.




Can I bring my kids or others to my appointment?


You must come alone to your appointment, and there is a no childrens policy.




What happens If i'm late to my appointment?


If you are running late please contact your braider in advance via email. Late fees maybe charged to your service depending on your arrival time. 10 min - $10 20 min - $20 30 min - Appointment is cancelled.




Is washing my hair required?


Yes, all clients must arrive with their hair thoroughly washed & blow dried ( no damp hair ). Your hair mist be clean and dandruff free. There maybe an additional fee for extra dandruff or flacky hair. Additional fees: - Hair isn't properly blown out $15 - Thick hair $10




How should I come to my appointment?


Clients should arrive well rested. Airpods or headphones are required for calls and entertainment. Be well dressed, bring positive vibes and be picture ready!